Business Operations
We run the daily work that holds a company together.
The problem
What this costs you when you're the one holding it
This is the work with no department. Scheduling, chasing, checking, filing, the recurring report somebody has to produce. None of it is hard and all of it funnels back to you when nobody else owns it.
It is also the work that makes a business impossible to step away from, because it lives in one person's head.
Scope
What we take over
- Coordination and scheduling
- Quality checks against your standard
- Process documentation and handover files
- Recurring reporting
- The work that funnels back to you when nobody else owns it
The boundary
What we own, and what stays with you
A commitment to own an outcome is only worth something if its edges are visible.
What we own
The day-to-day running of the function — the queue, the standard, the reporting, and the documentation that keeps it running.
What stays with you
Product, pricing, brand, budget and staffing decisions. Refund authority beyond agreed limits. Anything requiring your signature, and any authority you have not explicitly delegated.
When we get it wrong
You hear it from us first. What happened, the impact, the fix, and a timeline. In that order, every time.
What you get every week
Service standards
These are published rather than promised. Specificity about how the work runs is what you can check on day one.
| Standard | Commitment |
|---|---|
| First response | Within four business hours |
| Reporting cadence | A written summary every Monday, sent without being asked for |
| Named lead | One named lead per engagement, accountable for the work |
| Coverage | Monday to Friday, 8:00am to 5:00pm PHT |
| Continuity | Every account documented from week one so a second person can pick it up |
| Onboarding | A defined sequence, confirmed in writing before work begins |
When we get it wrong
When we get it wrong
Not a status page you have to check, and not a line in next week’s report. The full commitment is published in the method.
Cost
What it costs
Engagements are quoted per function. Tell us what the function covers and we will scope it.
Business Operations usually travels with the rest of the desk. Customer Support and Marketing Operations run on the same standards, and how we handle access and data is published in full.
Hand it over. It will be handled.
Tell us what your business operations function covers today. One line by email is enough.
Your growth is ours.
Emmanuel Bldg., Claudio Lopez St.Jaro, Iloilo City, Philippines 5000
Monday to Friday, 8:00am to 5:00pm PHT