We take the work off your desk.
Yosef Sonlace is a Filipino shared services company. We run the business functions that owners end up holding together themselves — customer support, marketing operations, and the daily work that keeps a company moving.
Not staff you have to train and supervise. A function you can hand over and stop thinking about.
We're based in Jaro, Iloilo City, and we work with businesses across the Philippines, the United States, the United Kingdom, Europe, and Australia.
The mark
You reach. We hold.
Two hands. The smaller one is a business carrying more than it can hold — the inbox that never empties, the reporting nobody owns, the work that only moves when you push it.
The larger one is us. They are cut so the space between them forms a Y.
Solace is relief from something you have been carrying alone. That is where the name comes from, and it is the whole promise in one image.
In practice
What that means in practice
We don't sell hours. We take ownership of a function and we're accountable for how it runs.
One named lead on your account, and a named second from week one who already knows it. Not for cover — so the work survives a holiday, a resignation, or a bad week.
And when we get something wrong, you hear it from us first.
The person who answers your message is the person accountable for the work.
Statements of record
Vision and Mission
Reproduced word for word from the company's founding documents, which is why the legal name appears in them.
Vision
To be a globally trusted provider of innovative and high-quality shared services, empowering businesses in the Philippines and around the world through excellence, integrity, and sustainable partnerships while building a legacy that inspires future generations.
Mission
YOSEF SONLACE OPC is committed to delivering reliable, innovative, and high-quality shared services that help businesses in the Philippines and around the globe achieve operational excellence and sustainable growth. We strive to build lasting partnerships through integrity, professionalism, customer-focused solutions, and a steadfast commitment to creating value for our clients, employees, and stakeholders while honoring the legacy upon which our company was founded.
Core values
Y.O.S.E.F.
Five values, one letter each. They decide how we work when nobody is watching the account.
Yield Excellence
We are committed to delivering high-quality services and consistently exceeding expectations through professionalism, innovation, and continuous improvement.
Ownership
We take full responsibility for our actions, decisions, and commitments, ensuring accountability and reliability in everything we do.
Service with Integrity
We conduct our business with honesty, transparency, fairness, and respect, building trust with our clients, partners, and communities.
Empowerment
We empower our team, clients, and partners by fostering collaboration, continuous learning, and opportunities for growth and success.
Family Legacy
We honor the values of stewardship, compassion, and perseverance, preserving the legacy upon which the company was founded while creating lasting value for future generations.
Our team
The people who own the outcome
Samuel Josh Paspe. Real photograph, available light, working — not posed.
Samuel Josh Paspe
President
Sets the standard the work is held to, and signs off the scope before an engagement starts.
Pauline Pollentes. Real photograph, available light, working — not posed.
Pauline Pollentes
Administrative Officer
Keeps the operating side running — records, coordination, and the documentation that makes an account handoverable.
AJ Miguel Cadullo. Real photograph, available light, working — not posed.
AJ Miguel Cadullo
Digital Marketing Specialist
Runs marketing operations, and the brand and reporting work that goes with them.
Location
Why Iloilo
Iloilo City has a university population, a strong English-language education system, and a workforce that mostly has to leave for Manila or Cebu to use it.
We built here so they don't have to.
Emmanuel Bldg. exterior, or the office interior in available light. Iloilo should be visible and unapologetic; it is a credential.
Where we are
Jaro, Iloilo City
- info@yosefsonlace.com
- Office
- Emmanuel Bldg., Claudio Lopez St., Jaro, Iloilo City, Philippines 5000
- Hours
- Monday to Friday, 8:00am to 5:00pm PHT
- Reply time
- Within four business hours
Hand it over. It will be handled.
Tell us which function is costing you the most time. One line by email is enough.
Your growth is ours.
Emmanuel Bldg., Claudio Lopez St.Jaro, Iloilo City, Philippines 5000
Monday to Friday, 8:00am to 5:00pm PHT