Careers
High performance matters. Belonging here matters just as much.
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Operations Manager Jaro, Iloilo City Full-time
Named lead on client engagements — owns delivery, reporting, and the relationship.
We're looking for an Operations Manager to run day-to-day delivery for client accounts across customer support, marketing operations, and business operations, based in Jaro, Iloilo City.
Responsibilities
- Run day-to-day delivery for assigned client accounts across customer support, marketing operations, and business operations
- Set and track SLAs, and publish weekly reporting to each account's named client contact
- Serve as the named point of contact for client relationships, and manage escalations directly
- Lead and coordinate the team executing the work, and hold the outcome accountable to one name
- Prepare operational reports and track key performance metrics across accounts
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field
- 1-2 years of managerial experience in operations, client services, or account management
- Able to travel locally for site visits and client meetings within Iloilo City
- Organized, proactive, and accountable for outcomes without prompting
- Based in or able to work on-site in Jaro, Iloilo City, on a hybrid arrangement
Benefits
- Competitive salary
- Comprehensive health insurance
- Hybrid work arrangement
- Stable, full-time career opportunity
Skills
- Strong leadership and people management
- Analytical and problem-solving ability
- Clear communication and client relationship management
- Proficient in Microsoft Office, Google Workspace, and reporting tools
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HR Operations Specialist Jaro, Iloilo City Full-time
Runs HR administration for the team — hiring coordination, onboarding, records, and compliance.
We're looking for an HR Operations Specialist to own the employee lifecycle from offer to exit, keeping records accurate and policy compliance current.
Responsibilities
- Maintain accurate employee records and process personnel changes — onboarding, transfers, and offboarding
- Coordinate hiring logistics, schedule interviews, and support new-hire orientation
- Administer timekeeping, benefits, and policy compliance, and keep HR documentation current
- Generate HR reports and workforce metrics to support planning
- Act as the first point of contact for employee HR questions, and escalate policy gaps to leadership
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 1-2 years of experience in HR administration, HR operations, or employee records management
- Comfortable handling confidential information and documentation-heavy work
- Based in or able to work on-site in Jaro, Iloilo City, on a hybrid arrangement
Benefits
- Competitive salary
- Comprehensive health insurance
- Hybrid work arrangement
- Stable, full-time career opportunity
Skills
- Clear written communication for policies and employee-facing notices
- Organized recordkeeping and attention to detail
- Proficient in Microsoft Office and Google Workspace
- Discretion with confidential information
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IT / Systems Administrator Jaro, Iloilo City Full-time
Keeps internal tools, systems, and access running and secure.
We're looking for an IT/Systems Administrator to manage accounts, permissions, and software across our internal and client-facing tools.
Responsibilities
- Manage accounts, permissions, and software across internal systems and client-facing tools
- Handle onboarding and offboarding access for staff, and maintain data security practices
- Troubleshoot system issues and document fixes for the team
- Administer vendor and tool relationships — helpdesk platforms, CRMs, cloud storage
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 1-2 years of experience administering business software systems
- Working knowledge of access control and basic data security practices
- Based in or able to work on-site in Jaro, Iloilo City, on a hybrid arrangement
Benefits
- Competitive salary
- Comprehensive health insurance
- Hybrid work arrangement
- Stable, full-time career opportunity
Skills
- Independent troubleshooting and clear documentation
- Familiarity with Google Workspace, helpdesk platforms, and CRMs
- Organized, methodical approach to systems administration
- Clear communication with non-technical staff
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Customer Service Representative Jaro, Iloilo City Full-time
Front-line support for a client's customers — email, chat, voice.
We're looking for a Customer Service Representative to handle front-line support for a client's customers across email, chat, and voice, against published response-time targets.
Responsibilities
- Handle inbound customer inquiries against published response-time targets, including first response within four business hours
- Follow client-specific scripts and procedures, and log tickets accurately
- Raise cases that need a second pair of hands, and meet first-response and resolution benchmarks
- Communicate clearly and calmly with customers, including on non-standard cases
Requirements
- 1-2 years of experience in customer support — email, chat, or voice
- Clear written and spoken English
- Comfortable following SOPs while handling non-standard cases calmly
- Based in or able to work on-site in Jaro, Iloilo City, on a hybrid arrangement
Benefits
- Competitive salary
- Comprehensive health insurance
- Hybrid work arrangement
- Stable, full-time career opportunity
Skills
- Clear, patient written and verbal communication
- Accurate ticket logging and follow-through
- Calm under pressure, without losing accuracy
- Comfortable with support platforms — helpdesk, chat, or voice tools
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Quality Assurance Specialist Jaro, Iloilo City Full-time
Checks output against standard before it reaches the client or their customer.
We're looking for a Quality Assurance Specialist to audit our work against SOPs and client requirements, and feed what's found back into how we train and document.
Responsibilities
- Audit support tickets, marketing deliverables, or operations output against SOPs and client requirements
- Flag errors and track quality metrics across accounts
- Feed recurring issues back into process documentation and training
- Give specific, actionable feedback to the team
Requirements
- 1-2 years of experience in QA, audit, or process-compliance work
- Detail-oriented, with a documented and consistent review process
- Based in or able to work on-site in Jaro, Iloilo City, on a hybrid arrangement
Benefits
- Competitive salary
- Comprehensive health insurance
- Hybrid work arrangement
- Stable, full-time career opportunity
Skills
- Detail-oriented review and documentation
- Clear, specific, actionable feedback
- Familiarity with SOPs and quality frameworks
- Organized tracking of recurring issues
To apply, send your resume and the role you are applying for to info@yosefsonlace.com. Every role is based in Jaro, Iloilo City on a hybrid arrangement.
Nothing on the list fits? We would still like to hear from people who finish things.
We look for people who write down what they did so the next person can pick it up, and who tell you about a problem before you find it yourself. Everything else can be taught.
Send your resume, tell us what you are good at, and we will come back to you when something that fits opens up. We read everything that arrives and we keep it on file.
Snapshots from the office
Jaro, Iloilo City. Real desks, real work, and the building on Claudio Lopez St. that everything runs out of.
Emmanuel Bldg. exterior. Iloilo visible and unapologetic; it is a credential.
Hands on a keyboard, a screen mid-task. Available light.
Coordination in progress. Working, not posing.
Documentation open, a notebook, a whiteboard. Something real.
Wide shot of the working space. Never a lineup that reads as a roster.